Return and Refund Policy for BeyondSurprise
Introduction
At BeyondSurprise, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and the steps involved in initiating a return or requesting a refund.
Returns
- Eligibility for Returns:
- Items must be returned within 3 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Mystery boxes cannot be returned unless they arrive damaged or defective.
- Non-Returnable Items:
- Items marked as “final sale.”
- Gift cards and promotional items.
- How to Initiate a Return:
- Contact us at support@beyondsurprise.com with your order number and details of the issue.
- Our support team will provide instructions for returning the item.
- Customers are responsible for the shipping costs associated with returns, unless the return is due to a damaged or defective item.
Refunds
- Refund Eligibility:
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Partial Refunds:
- Partial refunds may be issued for items that are not in their original condition or are missing parts not due to our error.
- Refunds for Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us within 48 hours of delivery. Provide clear photos of the damaged item and the packaging.
- Upon verification, we will issue a full refund or send a replacement at no additional cost.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please check with your bank or payment provider as processing times can vary.
- If you’ve done this and still haven’t received your refund, contact us at support@beyondsurprise.com.
Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with the revised date at the top. Please review this page periodically for updates.
Contact Information
If you have any questions or need further assistance, please contact us:
Email: support@beyondsurprise.com